Diploma In Front Office
Level: Diploma
Duration: 9 Months
Type: Long Course
Faculty: School of Business Management
Department: N/A
Discipline: Business
Branch: Management
Average Units: 24
Fees: 18,000 KES Per Semester
Examining Body: Not Available
Modes: Onsite (In Class) Online Blended (Online + In Class) Distance Learning Evening Classes Weekend Classes Self-Paced Online
Ideal For: High School Leaver Undergraduate Student Postgraduate Student Working Professional Career Switcher Adult Learner Skills Upgrade Educator or Teacher Government Staff General Public
About This Course
A vocational program that prepares individuals for client-facing roles in hospitality and service industries by focusing on customer service, communication, and front desk operations
Entry Requirements
Grade: D plain and Above
Course Structure
- Front Office Procedures and Operations
- Customer Service
- Front Office Accounting
- Communication I
- Social Skills and Competences
- Communication II
- Filing and classification
- Front Office Equipment
- Public Relation
- Office Management
Career Opportunities
- Front Office Manager
- Guest Relations Manager
- Reservation Manager
- Concierge Manager
- Front Desk Supervisor
- Revenue Manager
- Hotel Operations Manager
- Front Office Trainer/Instructor
