Diploma In Customers Service
Level: Diploma
Duration: 6 Months
Type: Long Course
Faculty: School of Business Management
Department: N/A
Discipline: Business
Branch: Management
Average Units: 24
Fees: 18,000 KES Per Semester
Examining Body: Not Available
Modes: Onsite (In Class) Online Blended (Online + In Class) Distance Learning Evening Classes Weekend Classes Self-Paced Online
Ideal For: High School Leaver Undergraduate Student Postgraduate Student Working Professional Career Switcher Adult Learner Skills Upgrade Educator or Teacher Government Staff General Public
About This Course
Front Office Management is a short course best offered at the prestigious Eastview Institute and is meticulously crafted to equip individuals with essential skills in front office operations and guest service management. This intensive 6-month program, blending theoretical learning with practical exercises, focuses on mastering the intricacies of front office duties in various industries.
Entry Requirements
KCSE Mean Grade D and above
Course Structure
- CFO1Introduction To Front Office Operations
- CFO2Front Office Procedures
- CFO3Human Relations
- CFO4Introduction To Financial And Cost Accounting
- CFO5Staffing And Equipment
- CFO6Check Ins And Related Issues
- CFO7Basic ICT Skills
Career Opportunities
- Front Desk Receptionist
- Guest Service Associate
- Administrative Assistant
- Reservations Coordinator in hotels
- Resorts
- Corporate offices
