Certificate In Customer Service
Level: Certificate
Duration: 6 Months
Type: Short Course
Faculty: School of Business Management
Department: N/A
Discipline: Business
Branch: Management
Average Units: 14
Fees: 15,000 KES Per Semester
Examining Body: Not Available
Modes: Onsite (In Class) Online Blended (Online + In Class) Distance Learning Evening Classes Weekend Classes Self-Paced Online
Ideal For: High School Leaver Undergraduate Student Postgraduate Student Working Professional Career Switcher Adult Learner Skills Upgrade Educator or Teacher Government Staff General Public
About This Course
Certificate in Front Office Management is a short course best offered at the prestigious Eastview Institute and is meticulously crafted to equip individuals with essential skills in front office operations and guest service management. This intensive 6-month program, blending theoretical learning with practical exercises, focuses on mastering the intricacies of front office duties in various industries.
Entry Requirements
KCSE Mean Grade D and above
Course Structure
- CFO1Introduction To Front Office Operations
- CFO2Front Office Procedures
- CFO3Human Relations
- CFO4Introduction To Financial And Cost Accounting
- CFO5Staffing And Equipment
- CFO6Check Ins And Related Issues
- CFO7Basic ICT Skills
Career Opportunities
- Front Desk Receptionist
- Guest Service Associate
- Administrative Assistant
- Reservations Coordinator in hotels
- Resorts
- Corporate offices